All Info

Here you can find all the necessary info: 1. Terms of Conditions 2. How We Run Orders 3. Privacy Policy 4. Return & Refund Policy 5. Sustainability & Ethics

1. Terms of Conditions

Last Updated: [25/07/24]

Welcome to Faithmade! These Terms and Conditions govern your use of our website and the purchase of products from us. You agree to be bound by these Terms by accessing or using the Service. If you disagree with any part of the terms, then you may not access the Service.

Order Responsibility Disclaimer:

Future Apparel strives to ensure a smooth and enjoyable shopping experience for all our customers. However, it's important to note that we cannot be held responsible for orders that contain incorrect information provided by the customer at the time of purchase. This includes but is not limited to incorrect addresses, sizing choices, or other personalised details.

Address Information:

Customers are responsible for ensuring that the shipping address provided is accurate and complete. Future Apparel will ship to the address provided by the customer and will not be liable for any delays or non-delivery due to incorrect addresses.

Sizing and Product Details:

The customer is responsible for reviewing the sizing guides provided on our website and selecting the appropriate size. Faithmade will not be responsible for exchanges or returns due to incorrect sizing choices made by the customer.

Order Accuracy:

Faithmade endeavours to fulfil orders promptly and accurately. In the event that Faithmade makes a mistake in fulfilling an order (e.g., wrong item shipped, manufacturing defect), we will gladly replace the item(s) or issue a refund with in-store credit as necessary.

Limitation of Liability:

Faithmade's liability is limited to the value of the goods purchased. We are not liable for any consequential, incidental, indirect, or special damages arising out of or in connection with the use or performance of the products or services provided.

Policy Changes:

Faithmade reserves the right to modify, alter, or update this policy at any time. Customers are encouraged to review this policy periodically for any changes.

By placing an order with Faithmade, you acknowledge that you have read and agree to these terms regarding order responsibility.

For any questions or clarifications regarding our policies, please contact our customer support.

The full version can be accessed by clicking HERE

If you have any questions about these Terms and Conditions, please contact us.

2. How We Run Orders

Last Updated: [25/07/24]

Sale Periods:

Faithmade uses 'Sale Periods', which might be better known as 'Pre-Sales', only with a little twist. We will release a Sale Period date (example: 01/01/24 - 07/01/24), which means within that period, orders will be open. We have strict deadlines with each Sale Period.

Why is this?

Since we are a small but rapidly growing we need time to improve our services. This means orders can take time as we don't have the current facilities to hold on-site stock. Once the Sale Period is over, we manufacture each order and personally pack them.

Manufacturing:

We work with top-of-the-line manufacturers. Each order is 'Made on Demand', which essentially means once your order has been made your product will begin to be freshly produced, shipped out to us, checked then shipped out to you.

We know it might be a lengthy wait however, this process ensures a higher quality of product which we strive for.

Orders can take around 4+ weeks.

By ordering from our website, you agree that you have read and understand 'How We Run Orders'.

If you have any questions, please contact us.

3. Privacy Policy

Last Updated: [30/03/24]

Faithmade ("us", "we", or "our") operates the Faithmade website.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy outlines our policies regarding the collection, use, and disclosure of personal data when you use our Service and your rights regarding that data. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), including the specific privacy laws of Queensland.

Personal Information we Collect or Process:

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

The full version can be accessed by clicking HERE

If you have any questions about these Terms and Conditions, please contact us.

4. Return & Refund Policy

Last Updated: [25/07/24]

Refunds Policy:

We want you to be completely satisfied with your purchase from Faithmade. If for any reason you are not happy with your purchase, we offer refunds under the following conditions:

Refunds are only permitted for faulty products.
To be eligible for a refund, the faulty product must be returned to us within 30 days of the purchase date.
Products returned for a refund must be in their original condition, unworn, unwashed, and with all tags attached.

By completing a purchase on our website, you acknowledge that you have read and understood our "How We Run Orders" section and agree to abide by its terms. You also agree to understanding that orders can take up to 3-4 weeks with potential unexpected delays which could be caused by unforeseen events.

If you have any questions about these Terms and Conditions, please contact us.

5. Sustainability & Ethics

Last Updated: [26/05/25]

1. Introduction Faithmade is committed to conducting its operations with integrity, transparency, and respect for people and the planet. This document outlines the policies and procedures we follow to ensure that our clothing is produced sustainably and ethically, in compliance with Australian law and international standards.

2. Compliance with Laws and Standards Faithmade complies with all applicable Australian laws, including the Modern Slavery Act 2018 (Cth), and expects the same from all its manufacturing and supply partners. We also follow internationally recognised standards such as the International Labour Organisation (ILO) conventions.

3. Ethical Manufacturing Standards All manufacturers and suppliers working with Faithmade must:

Provide safe and healthy working conditions.
Pay fair wages and provide all legally mandated benefits.
Prohibit child labour, forced labour, and any form of modern slavery.
Ensure freedom of association and the right to collective bargaining.
Maintain working hours in accordance with local laws and not exceed international standards.
Undergo periodic audits and provide documentation to verify compliance.

4. Environmental Responsibility Faithmade is dedicated to minimising its environmental footprint through:

Selection of eco-friendly and sustainably sourced materials where feasible.
Waste reduction practices in production and packaging.
Supporting low-impact dyeing and water usage methods.
Encouraging responsible consumption by producing in limited, thoughtful quantities.

5. Supplier Code of Conduct All suppliers must sign and adhere to the Faithmade Supplier Code of Conduct, which outlines our ethical and environmental expectations. Breaches of this code may result in corrective actions or termination of the partnership.

6. Transparency and Accountability We are committed to transparency. Our supply chain is regularly reviewed, and we continuously work to improve traceability. Any concerns raised by employees, customers, or the public are investigated promptly.

7. Faith-Based Principles Our brand is built on faith. We believe that ethical business is not only good practice—it’s a moral obligation. We strive to honour God in how we treat workers, our community, and creation.

8. Reporting Concerns Anyone can confidentially report concerns regarding unethical practices by emailing: [Insert Contact Email]. We are committed to investigating all reports and taking appropriate action.

9. Updates and Review This policy is reviewed annually and updated as needed to reflect new laws, best practices, and Faithmade’s evolving mission.

If you have any questions about these Terms and Conditions, please contact us.